In case of problems with the accessibility of the website, please contact us via e-mail address:rezerwacja@hotelsenator.pl. You can also contact us by calling the phone number+48 94 35 49 444. In the same way, requests for unavailable information can be made available and complaints about the lack of availability can be made.
Everyone has the right to make a request to ensure the availability of digital website, mobile application or some element thereof. You can also request that information be made available by alternative means of access, for example by reading a digitally unavailable document, describing the content of the film without audio description, etc. The request should include the data of the person making the request, an indication of which website or mobile application it is referring to and the method of contact. If the requesting person reports the need to obtain information by means of an alternative means of access, they should also specify a way of presenting that information that is convenient for him. The entity should execute no later than within 7 days from the date of the request. If it is not possible to comply with this deadline, the entity shall immediately inform the requesting applicant when the request can be fulfilled, but the time limit may not be longer than 2 months from the date of the request. If digital accessibility is not possible, the entity may propose an alternative way to access the information. In the event that the entity refuses to comply with a request for accessibility or an alternative means of access to information, the applicant may file a complaint regarding the ensured availability of a digital website, mobile application or component of the website or mobile application. After exhausting the above procedure, you can also submit an application to pfron.org.pl